Definition: Live people that serve customers. Do you remember when you could pick up the phone and call Amazon? Your Doctor’s assistant? Lowes, Home Depot, Walmart, almost all the stores? Those were the good old days, but they ain’t comin’ back anytime soon!
Have you tried reaching any company by phone lately? Yeah, me too! There is no good excuse for not being able to speak to real live people. The corporations got a massive government tax cut, which they used to line their pockets, and did not pay workers one extra dime. In fact: they “furloughed” many workers and replaced them with “no one.” Go ahead and try to get a product replaced because you did not like it or work as advertised. I have been successful several times but have sustained substantial hair loss! On Amazon, in the first 30 days, you can usually have the returned item picked up. Of course, after you have, it un-assembled and packed up again. You will get credit for it as soon as it is picked up usually. Small items you may have to drop off at one of their sites. BTW, make sure you wrap it in the same size box it came in because it might not fit in the slot designated for it.
I am an author and format and upload my books to Amazon. I used to call Amazon and get referred to customer service at KDP to resolve a problem. Not anymore! Now I either figure it out myself, read through millions of help pages or Google, and watch YouTube videos! If you don’t mind waiting for millennia or two, there is a number, and be told first that the answer is in the help pages.
There is no guarantee that after the Pandemic, life will resume, and corporations will hire many of those people back. The corporate bottom line is bigger because it is easier to let us flail in the wind, attempting to converse with Artificial Intelligence or bots. By the way, they don’t care if you yell at them, and you can swear, and they won’t get offended and hang up on you yet!
The Pandemic caused many “essential” workers to lose their jobs. Many continued to work because they had to, and many got sick. It was great that some workers eligible for unemployment got that extra $300 a week added. I am so proud that the GOP voted to take it away from them to “make” them get back to work because they were getting so rich and lazy! I certainly hope many people remember this at election time.
Many at-risk people did not leave home unless it was absolutely necessary. And some people had a hard time navigating the internet system to get an appointment. Now there are lotteries, and people can win $1million for getting the shot. Does anyone else think, “Where were the lotteries when I waited in my car for hours?”
Many were lucky and were allowed to “work from home.” They noticed a big reduction in gas usage. Then the Oil companies were crying because they weren’t making enough money. I felt so bad.
During the pandemic, we masked up, wore gloves, wiped down everything, and would let no one into our home. I used to do sewing and repairs for my neighbors, and during the last year, I would not allow even my neighbors to bring items for repair. Since both my husband and I have had both shots now, I am resuming the sewing work.